The Suffolk GP out-of-hours service provides advice, information and treatment for NHS patients who become unwell during the out-of-hours period when their own GP surgery is closed.
We provide services to patients whose health care needs are commissioned by the following Clinical Commissioning Groups in the Suffolk area:
- Ipswich and East Suffolk
- West Suffolk
How does the out-of-hours service work?
Suffolk GP out-of-hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line. In Suffolk this service is delivered by Care UK.
Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours day, 365 days a year by dialling 1-1-1.
The NHS 111 team will assess your condition over the phone and if it is clinically appropriate, they will refer your case to the out-of-hours service. This will then result in either:
- A telephone consultation with a doctor or nurse practitioner
- A face to face appointment to attend a primary care centre to see a doctor or nurse practitioner
- A home visit from one of our doctors or nurse practitioners
We provide GP out-of-hours services Monday to Friday from 6.30pm to 8.00am, and for 24 hours at weekends and during bank holidays.
New 111 Online service - www.111onlinesuffolk.careuk.com
Care UK is currently piloting an online version of NHS 111 in Suffolk as part of a study into how technology can improve patient access to non-emergency healthcare. 111 Online complements the existing NHS 111 helpline and offers patients in Suffolk 24-hour access to a user-friendly symptom assessment, advice on GP appointment booking, links to detailed healthcare information on the NHS Choices website, and information about other patient services in the region. It is also linked into the existing NHS 111 helpline in Suffolk so that patients can speak with a clinician if necessary. It is being trialled through a partnership with our commissioners and a healthcare applications specialist, with the results being used to help shape future services, educate people on when it is appropriate to self-care and decide whether or not to install 111 Online as a permanent service. Read more here.
Care UK retains records about the healthcare and treatment you receive as one of our patients. This helps us to ensure that you get the best possible care from us. We have a legal duty to keep this information confidential and we will only ever use or pass on information about you where there is a genuine need for it.
As an OOH patient we will share details of your consultation with your GP to ensure continuity of care.
We may also share your information for the purposes of ongoing care with other Health or Social Care organisations eg NHS Trusts, Social Services, GPs, OOHs providers and ambulance services.
If you do not want your information to be shared then please speak to the clinician who will note your objections and explain to you the possible consequences of your decision, which could include delays in receiving ongoing care.